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Our Company
ITS is a local business focused on providing exceptional customer experiences. ITS has been in business since 1990 and is privately held. As a smaller, personalized buiness ITS is agile, flexible, and proactive. These are character traits that are extremely difficult, perhaps even impossible for large businesses. Being agile, flexible, and proactive are important as they allow you, the customer, to experience:
Our Advantage
A small business has the flexibility to change the business model quickly and efficiently when required. A small business can quickly react to problems and changes in the business environment or technology and provide quick solutions. The bureaucracy involved in to identify and adapt a solution in a small business is virtually non-existent, allowing quick implementation to changing business environments.
Our Reputation
ITS has built its business and reputation through word of mouth, referrals, and relationships. We've stayed regional by design, and that allows us direct, hands-on service for our customer base. Our business objective is to help solve your problem as quickly as possible with the appropriate solutions, every time. Partnering with a business like ITS means that you are partnering with a business where each employee has something at stake. They are not just a number and they truly understand the impact of their relationship with customers.
Our Expertise
Our experience and knowledge sets us apart from the competition. By assuring accurate invoicing and closely monitoring our billing management reports, we proactively assist customers in identifying ways to reduce costs. We provide tools to manage the use and sometimes the abuse of telecom services by employees. Additionally, these reports can provide at-a-glance, primary areas of use and where the majority of money is being spent. This allows our customer's management staff not only good information to implement controls but also statistical reporting to help drive their business and change where necessary. Unlike our competition, we have offered these valuable tools for years for our customers free of charge.
ITS partners with carriers such as AT&T and Verizon to offer the most reliable network backbone in the industry. ITS advocates for our customer's needs, constantly managing our carrier partner's to produce the best of both worlds. As our competition continues to focus on their own needs, pouring money into their switches and maintenance, we focus on our customer's needs and pool our clients together, which provides them powerful buying power, more than they would obtain individually. ITS continually evaluates our infrastructure to see if there is a need to change our switchless environment to a switched environment. We find the benefits of a dynamic network, utilizing the strengths of our superior network carriers, combined with the burden of heavy overhead cost and capital expenditure associated with a switch, confirms our switchless model is still the best for the company and for superior customer service.
Our Complete Offering
We have and always will strive to be our customers' one-stop shop providing not only telecommunications, but also phone equipment and infrastructure, as well as desktop and computer networking support among our value added services. Over the years we've changed and diversified to meet the forever demanding changes in technology, services and functionality to provide our customers with complete technology solutions for all their business needs through managed services. Our corporate dedication to extreme customer services is what creates highly satisfied customers.
Our Commitment
ITS is committed to providing you with the best solution for your business telecommunication challenges at a fair price. We will continually evaluate our solutions and update them as technology evolves, but only when the technology advancements are proven to offer the best solution for our customers. We are flexible enough to adapt to new technologies and solutions quickly. Our staff is full of specialists, not generalists, as you will find in larger organizations. This enables us to ensure our customers are always receiving support from an expert.
The bottom line... Our customers tell us we are better and easier to do business with than other telecommunication and service providers they have worked with.
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Let's face it. Technology breaks. When that happens, you want to know that you will be able to get in touch with someone who can solve the problem quickly. When you call ITS you are guaranteed to not get stuck in an automatic system pressing number after number trying to get to the appropriate person who can solve your issue. At ITS, live, friendly telecom professionals in our Southern California service department answer our phones and are trained to help you. You will know the names of the people who can help you and you will have direct access to them.
Our Partners
