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Client Updates ITS – Integrated Telemanagement Services, Inc. General Information
IRS EXCISE TAX REFUND - CLICK HERE
Should you experience difficulty in understanding your bill or have any general billing questions, please review Understanding Your Bill or call our telemanagement Client Services Team at 800-876-4ITS.
Your payment is due and payable in full on the date indicated your invoice from ITS. All non-disputed amounts are due and payable prior to the generation of your next statement or you will be assessed a late charge of $25.00. Finance fees of 1.5% will apply to all outstanding balances and will begin accruing after 30 days.
As with everything ITS does, we offer our customers a number of options to pay your bill so that you can choose the most convenient method for you. Choose from one of the following options:
• Automatic payment plan using a credit or debit card -- ITS accepts MasterCard, Visa, American Express, Discover and ATM. To set up your account for automatic payments, please call us at 800-876-4ITS. • One-time payment using a credit or debit card -- choose this option when occasionally you want to pay your bill using your credit or debit card. To pay your bill one time using your credit or debit card call us at 800-876-4ITS. • CHAX (Check by phone, fax, or email) – to utilize CHAX, please call us at 800-876-4ITS to set up. • Mail your payment using the remittance stub included in your bill. If you don’t have the remittance stub, please send your payment to: ITS
– Integrated Telemanagement Services, Inc.
Please remember to write your account number on your check.
Should you wish to dispute any charges billed to your telephone number by a third party vendor, you must submit the dispute in writing to ITS within 60 days from the receipt of the bill. Pending review, you may withhold payment of the disputed amount only and collection of those charges will be suspended. Should the third party vendor agree to your dispute and issue a credit to ITS, we will pass these credits through to your account. You have the right to dispute interstate 900 number calls that violate federal laws. In addition, you may request blocking of 900 and 976 services.
Because a toll free number is generally available to the public, ITS is not responsible for misdialed numbers or incorrect advertising of our client's toll free numbers by other persons or companies, and credit will not be given for these calls.
ITS will charge a $30.00 fee for any returned check.
As part of its compliance with Federal and State Do-Not-Call statutes and regulations, ITS would like to remind all clients of their responsibility to comply with these requirements. All outbound telephone solicitations must comply with Federal Do-Not-Call statutes and regulations (47 C.F.R. 64. 1200, and 16 C.F.R. 310) and any applicable state laws. If you need assistance in understanding the legal obligations imposed in these state and federal laws, please contact your attorney for further guidance.
In the event that your account is 60 days past due, a disconnect notice will be sent to your billing address, and if the payment is not received within 5 days after this notice has been sent, your service will be disconnected. Should your account be disconnected, a reconnection fee of $100.00 per line, plus any other related charges associated with any special features or programming will be assessed and due prior to re-establishment of service. Continued service by ITS shall be subject to approval of the ITS Credit Department and may require a deposit.
Changing wholesale rates and regulatory requirements occasionally occur which may have an effect on your overall phone bill. Both increases and decreases for the last three month period are highlighted below. Check back regularly to see the latest notifications.
Key: NR= Non-Recurring, MR = Monthly Recurring
Changes Effective January 1, 2012
2. AT&T ISDN BRI lines increased $3.50 from $25.50 to $29.00 (w Term) and from $29.50 to $33.00 (w/o Term) 3. AT&T PBX trunks increased $6.00 from $25.50 to $31.50 4. AT&T DID Trunks increased $3.00 from $28.50 to $31.50 5. AT&T DID Block of 20 increased $1.00 from $15.00 to $16.00 6. AT&T Remote Call Forward and Additional Path increased $ 1.75 from $18.00 to $19.75 7. AT&T Call Forwarding increased $.30 from $10 to $10.30 8. AT&TCall Forward no answer increased $1.00 from $6.00 to $7.00 9. AT&T Call Forward busy increased $1.00 from $6.00 to $7.00 10. AT&T Call Return increased $.25 from $7.25 to $7.50 11. AT&TCall Screen increased $1.00 from $6.00 to $7.00 12. AT&T Call Waiting ID increased 1.50 from $6.00 to $7.50 13. AT&T Caller ID increased 1.30 from $14.00 to $15.30 14. AT&T Speed Call 8 increased 1.00 from $6.50 to $7.50 15. AT&T Three-way Calling increased .75 from $7.25 to $8.00 16. AT&T Repeat Dialing increased $.25 from $7.25 to $7.50 17. AT&T Local Zone 1, 2 increase .01 from $.085 to $.09 (w Term) and from $.095 to $.10 (w/o Term)
Changes Effective September 1, 2011
Changes Effective July 1, 2011
Changes Effective May 1, 2011
Changes Effective March 1, 2011
Changes Effective February 1, 2011
STATE
OF CALIFORNIA
TO
ALL TELECOMMUNICATIONS CARRIERS:
The Federal Communications Commission (FCC) required, in CC Docket No. 92-105 (FCC 05-59), that all telecommunication carriers, including wireline, wireless and payphone service providers implement the 8-1-1 service nationwide by April 13, 2007. FCC 05-59, implements the Pipeline Safety Act, which establishes 811 as the toll-free national abbreviated dialing code to be used by state One Call notification systems for excavators and the general public to provide advanced notice of excavation activities. Adoption of the dialing code will enhance public safety and strengthen homeland security by streamlining the notification process. Implementation of 811 nationwide will improve public awareness through the use of a single dialing code nationwide.
On December 14, 2005, the Telecommunications Division (TD) of the California Public Utilities Commission held its first informational workshop regarding the implementation of the abbreviated dialing number 8-1-1 in response to the FCC 05-59. The workshop addressed the technical and operational issues associated with the conversion from a 10-digit telephone number to the use of a 3-digit N11 code. A second workshop was held on July 27, 2006 where carriers were requested to discuss issues regarding implementation of 811. TD staff specifically requested discussions regarding the parties concerns with costs of implementation, any anticipated challenges and the effective roll-out date if there was one, prior to the mandatory date of April 13, 2007. Carriers at the July workshop discussed the status of their implementation strategies, timelines, costs, and charges associated with the new dialing code. In this workshop the parties agreed to hold meetings and negotiations to resolve any issue of the implementation costs. The parties also agreed that there was no need for the Commission to issue a resolution for the implementation of 8-1-1. One Call Center (USA North and USA South) shared with carriers two 8YY numbers to which carriers should route the 811 calls, based on the location of the call. One call center has provided the toll-free number 1-866-888-7887 which connects to USA North and 1-888-300-5554 which connects to USA South.
By this letter, TD requests all carriers inform the CPUC of its effective roll out date for 8-1-1 by March 1, 2007 and to file any related tariffs or ICB contracts, as appropriate, reflecting the implementation of 811. We would also ask you share with us any 8-1-1 availability notices provided to customers, so that we may coordinate such information with our Consumer Affair Branch in dealing with customer inquiries. Since payphone providers are also required to provide 811 access under this federal mandate, we request all payphone providers share with us the status of their implementation efforts by March 1, 2007. Please send your information to Nazmeen Rahman nar@cpuc.ca.gov or by mail to the Telecommunications Division.
If you require further information or have questions, please contact Nazmeen Rahman at (415) 703-1625.
/s/
JACK LEUTZA
In order to enhance public safety and homeland security, the Federal Communications Commission has established a toll-free number to dial to report any excavation activities that you might engage in. Simply call 811 to report any plans to dig on or around your property. This will ensure that no unknown underground cables are in the area of planned excavation.
Should you have any questions about surcharges or taxes mandated by the California Public Utilities Commission, please contact:
All regulatory and pricing updates will be available 24/7 on this site. Please visit our website http://www.itstelecom/client_updates.htm regularly for the most up-to-date information.
Customers who would like to receive a refund on their telephone Excise Tax for Long Distance should go to IRS site at www.irs.gov. Instructions are on first page of site. IRS Form 8913 should be filed with their normal tax return. As a courtesy to our customers, we are including helpful tips on how to compute the percentage refund to be determined. As specified in the IRS instructions, please compare your telephone bills from April and September of 2006. Take the Federal Excise tax for both months and compute a percentage of the excise tax to the entire bill. Excise tax amounts should be decreased which allows for a decrease in the percentage over that period. The difference in the tax percentage should be applied to all telephone expenses reaching back to March 1, 2003.
If Federal Excise tax has not been segregated in April 2006, use the Federal Excise Tax Surcharges on that bill and compare to the addition and combination on September of Federal Excise Tax, Number Portability and Other Taxes and Surcharges. Compare the difference in percents and apply to the form 8913.
As an example, if the April total bill is $1,000 and the Fed Excise Tax is $28, the percent of tax to bill is 2.8%. Is September has a total bill of $2,000 and the Fed Excise is $38, the percent of tax to bill is 1.8%. The excise tax has decreased by 1.0% and this percentage should be utilized on the Form 8913 to compute the refunds going back to March 2003.
Click here to view a pdf with examples of the computation process.
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